Odro Ltd ("we/us/our") are committed to protecting and respecting your privacy. Our registered office is at 31 Kettilstoun Mains, Linlithgow, EH49 6SQ and our company number is SC415532.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We are the data controller for the purpose of the Data Protection Act 1998.
We may collect and process the following personal information about you:
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
Our cookies are used to remember your search settings and to allow you to add comments to this Site. The only way to stop these cookies being set is to choose to not use this Site.
We use Google Analytics cookies to compile website statistics on visitors to our Site. Such analysis includes information on how visitors access the Site, the amount of time spent on the Site, and what pages are visited.
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Recordings. Odro may provide a function that allows you to record audio and data shared during collaboration sessions. The laws regarding the notice, notification, and consent requirements of such recordings vary from Country to country and state to state. You are solely responsible for complying with all Country, federal, state, and local laws in any relevant jurisdiction when using this function. Odro expressly disclaims all liability with respect to customer’s recording of audio and/or data shared during a collaboration session. You and your users hereby releases and agrees to hold harmless Odro from and against any damages or liabilities of any kind related to the recording of any audio and/or data
We use personal information held about you in the following ways:
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
We may disclose your personal information to third parties:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
Our Site may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with that Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
About these terms of service (“Terms”)
IMPORTANT, READ CAREFULLY: YOUR USE OF AND ACCESS TO THE WEBSITE AND PRODUCTS AND SERVICES OF Odro Ltd IS
CONDITIONal UPON YOUR COMPLIANCE AND ACCEPTANCE OF THESE TERMS.
BY CLICKING and ACCESSING THE Odro WEBSITE OR BY UTILIZING THE Odro PRODUCTS YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. THE Odro PRODUCTS ARE NOT AVAILABLE TO PERSONS WHO ARE NOT LEGALLY ELIGIBLE TO BE BOUND BY THESE TERMS OF SERVICE.
These are the Terms for Odro (“us/we/our”) which apply to all use of our online collaboration platform (“Service”), which is accessible through our website at meet.odrhub.co.uk (the “Site”) or clients personalised URL. These Terms govern your access to and use of the Service.
You acknowledge and agree that by using our Service you are indicating that you have read, understand and agree to be bound by these Terms. If you do not agree to these Terms then you have no right to use the Service. If you accept and agree to these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms.
We reserve the right to amend these Terms from time to time and will post a message on our homepage along with the new version of the Terms if that happens and email to alert you to our new terms. Your continued use of the Service will be deemed to be acceptance of any new Terms.
Odro Ltd, a limited liability company incorporated in Scotland. Our company number is SC415532, and our registered office is at 31 Kettilstoun Mains, Linlithgow. EH49 6SQ.
During the Term of this Agreement, and upon payment of all applicable Subscription Fees, you may access and use the Services pursuant to and in accordance with the provisions of this Agreement. Odro will enable you and account holders to access and utilize the Services as contemplated by the Agreement. Thereafter, you shall be solely responsible for selecting and managing your account holders and providing each of them with the information necessary for access to and use of the Services. You may inform users, customers and employees that the Services are powered by Odro Ltd
The Contract will be for an initial period of 12 months until either you or we give 30 days written notice to terminate or unless either you or we terminate under the remaining provisions of this section, following the end of the initial 12 month period.
We shall be entitled to terminate the Contract at any time if you are in material breach of the Contract (e.g. fail to pay subscription fees) and either you fail to remedy the breach within the timescale we request or the breach is not capable of being remedied. We shall also be entitled to terminate the Contract if you become bankrupt or your company becomes insolvent. Where we terminate the Contract due to your breach we shall not be obliged to refund any subscription fees you may have paid us.
These rights of termination will also apply to you against us.
Your Data Portability and Deletion.
Upon request by You made within 30 days after the effective date of termination or expiration of this Agreement, we will within 48 hrs make the Your Data available to You for export or download. After that 30-day period, we will have no obligation to maintain or provide Your Data, and will thereafter delete or destroy all copies of Your Data in Our systems or otherwise in Our possession.
Once the Contract is formed, and subject to you complying with these Terms, you will be entitled to use the Service via your Account.
When you subscribe to use the Service will email you a password to allow to access the system as a nominated account holder for your Account (“Account Holder”). The Account Holder will have the ability to create meeting rooms within your organisation (up to the maximum number covered by your subscription) who can then access and use the Service to manage cases. Clients or users of the system are simply supplied by you with private key to access the meeting room created.
You shall ensure that the Account Holder, (together “Authorised Users”) comply with these Terms, including keeping all passwords secure for the use of the Service. If you discover any unauthorised use of the Service you must promptly let us know.
You agree to notify Odro immediately of any unauthorized use of your account or any other breach of security. Odro shall not be liable for any loss that you or your Account Holders may incur as a result of a third party using the password or account, either with or without your knowledge. You may be held liable for losses incurred by Odro and/or another party due to a third party using an Account Holders account or password. Account Holders should change passwords on regular basis by creating new password in the “my account “ section.
You or any Account Holder shall not store or upload any material during the use of the Service that:
Nor should you transmit any computer virus, and we reserve the right, without liability to you, to disable your access to any material that breaches this provision.
You shall not market, offer to sell and or otherwise resell the services to any third party without express approval from Odro.
You are responsible for complying with the laws of the country from where you use the Service and to ensure you have all necessary permission and consents in place in relation to your use of the Service including all applicable legislation relating to data protection and marketing communications.
A one off set up fee, and thereafter monthly or annual subscription fee is due in advance for use of the Service, which is based on the number of Hosts permitted to use the Service. Prices for any bespoke version of the Service you request will be agreed between us.
All fees are exclusive of all taxes; charges, levies, assessments and other fees of any kind imposed on your use of the Service and shall be the responsibility of, and payable by, you. If your place of business is within the EU (excluding the UK) and you provide us with a valid VAT registration number then we will not charge you VAT. In all other circumstances if you reside or have your place of business within the EU then we will add UK VAT to our fees at the then current rate.
All payments will be collected by direct debit. Where your payment is not successful we will contact you and may suspend access to your Account until payment has been made.
An additional hourly charge may be incurred for useage of the video conferencing or video recording facility beyond pre-agreed This charge is currently charged at £2 per hour but may be subject to alteration, and any such changes to hourly charges will be advised by email. This charge will be billable monthly by direct debit.
Payment is non-cancellable and once taken non-refundable.
We will advise you by email about any increase in monthly charges before they are implemented.
The Service and data is hosted in EU Tier 3 data centre providing ISO 27001 compliant security also providing full Safe Harbour compliance.
Odro uses 256 – bit SSL encrypted channels for uploading and downloading data, and streaming video. Personal information and documents stay secure and cannot be intercepted whilst travelled over the Internet.
The video channel transmission is secured with Datagram Transport Layer Security. DTLS is a derivative of SSL, meaning your data will be sevure as using any standard SSL based connection. DTLS is standardised and built into all browsers that support Odro video service.
In the event of any loss or damage to Your Data, your sole and exclusive remedy shall be for us to use reasonable commercial endeavours to restore the lost or damaged data from the latest back up under our archiving procedure. We shall not be responsible for any loss, damage or disclosure of Your Data caused by any third party.
You are responsible for the content of all visual, written or audible communications, files, documents, videos, recordings, and any other material ("Content") uploaded to the data centre in connection with your account. Odro will not be liable to you or any others for any loss or damages due to your use of the Service. You agree to indemnify, defend and hold harmless Odro from any and all third party claims, liability, damages and/or costs arising from the above.
The parties will comply with the provisions of the Data Protection Act 1998 insofar as they relate to this Agreement.
We will maintain administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Your Data, as described in the Documentation. Those safeguards will include, but will not be limited to, measures for preventing access, use, modification or disclosure of Your Data by Our personnel except to provide the Purchased Services and prevent or address service or technical problems
We will treat as confidential all information supplied by you under this Agreement which is designated as confidential by you or which is by its nature clearly confidential. We will not divulge any confidential information to any person except to our own employees and then only to those employees who need to know the same. We will ensure that our employees are aware of and comply with the confidentiality provisions of this clause. We will ensure that all Confidential Information is properly protected against theft, damage, loss, or unauthorised access.
We will not use your Confidential Information (a) in any manner whatsoever, in whole or in part, other than for purposes of this Agreement, (b) in any manner detrimental to the you, or (c) other than as contemplated by this Agreement, for the benefit of any of you, or any outside party.
We as suppliers have a binding agreement with you to allow SRA to access your data on demand not withstanding and dispute between Odro and you or any breach of the agreement.
We shall use reasonable endeavours to make the Service available 24 hours a day, seven days a week, except for planned or critical maintenance. We will try and ensure all maintenance is not carried out during office hours and to give you as much advance notice of any maintenance.
In the event our uptime guarantee is breached, you may claim a service credit. The service credit must be claimed within 45 days of uptime breach. Service credits will be discounted from subsequent month hosting fees. Service credits will be the greater of 10% of your hosting bill, or the percentage of time the server was unavailable. Odro Ltd does not issue credits for outages resulting from a violation of this Agreement.
Request for support can be made to the Odro support line or via email to support@ odro co.uk
You are solely responsible for procuring and maintaining your network connections and telecommunications links from your systems to our data centres. We are not liable for any delays, delivery failures and any other loss or damage arising from or relating to your network connections or telecommunications links or caused by the Internet.
If you or your Authorised Users broadband connection fails, the Services will also fail for that user. The Services may cease to function if there is a power cut or failure. These failures may be caused by reasons outside of the control of Odro.
The Service is our proprietary service, and all intellectual property rights in it are owned by or validly licensed to us.
Software and related documentation provided in relation to the Service is only provided in relation to your use, or an Authorised User’s use of the Service. Except where this is part of your legitimate use of the Service you are not permitted to copy, modify, republish, download, display or distribute all or any part of such software or documentation in any form or media or by any means. Nor are you permitted to reverse compile, disassemble, or reverse engineer such software or make use of such software or documentation to build a product or service which competes with our Service.
Whilst the Company endeavours to ensure that the Website and Service is normally available 24 hours a day, the Company shall not be liable if for any reason the Website or Service is unavailable at any time or for any period.
Access to the Website and the Service may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company's control.
The Company will provide technical support to then current paying subscribers to the Service by email only or telephone help line. Technical support will only be provided for bugs or errors in the Service that are reproducible by the Company. You agree to provide the Company with full and accurate details of all bugs and errors in the Service requested by the Company. You acknowledge that the Company provides no warranty that all or any bugs or errors in the Service will be corrected.
The Service is provided on an ‘as is’ basis and we do not guarantee that the Service will be suitable for your intended use. The Service is provided to assist with and internal and external collaboration. Nothing in these Terms seeks to exclude our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation. However beyond that we exclude all other liability to the extent permitted at law. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this Service that is caused by an event outside our reasonable control.
In no event shall we be liable for any loss of business, loss of profit, loss or corruption of data or for any indirect or consequential loss. Except for liabilities we have expressly not excluded, our total aggregate liability arising under the Contract or otherwise relating to the Service shall be limited to the total of subscription fees paid by you in the previous month, or where you have paid for a block period in advance, the average monthly charge for that period.
Recordings. Odro may provide a function that allows you to record audio and data shared during collaboration sessions. The laws regarding the notice, notification, and consent requirements of such recordings vary from country to country and state to state. You are solely responsible for complying with all country, federal, state, and local laws in any relevant jurisdiction when using this function. Odro expressly disclaims all liability with respect to customer’s recording of audio and/or data shared during a collaboration session. You and your users hereby releases and agrees to hold harmless Odro from and against any damages or liabilities of any kind related to the recording of any audio and/or data.
If we choose to waive any particular right we have under the Contract on any particular occasion this does not prevent us from exercising that right on another occasion.
If any part of the Contract is held by a court of law (or similar forum) to be invalid or unenforceable, this shall not affect the validity or enforceability of the rest of the Contract.
You are not entitled to transfer or assign your rights and obligations under the Contract to anyone else without our prior written permission.
The parties shall attempt to resolve any dispute arising out of or relating to this contract through negotiations between senior executives of the parties, who have authority to settle the same. If the matter is not resolved by negotiation within 30 days of receipt of a written 'invitation to negotiate', the parties will attempt to resolve the dispute in good faith through an agreed Alternative Dispute Resolution (ADR) procedure, or in default of agreement, through an ADR procedure.
If there are any disputes arising out of your use of the Service or relating to the Contract then these will be governed by the laws of Scotland. If either party requires raising court proceedings in relation to any such dispute then these proceedings must be raised in Scotland.